Langue, Culture & Decouverte is the trading name of Eurl LCD.
The following Booking Conditions together with the general information contained on our websites form the basis of your agreement with Eurl LCD and any other parties which provide the services which make up your holiday. Please read them carefully as they set out the respective rights and obligations of all concerned. Nothing in these Booking Conditions affects your normal statutory rights. References to these Booking Conditions are to these Booking Conditions which form the basis of your contract.
Eurl LCD (the “Company”) arranges bookings of theme holidays as an incoming agent. For details of how your travel arrangements are financially protected please see Section ‘Financial Security’. In these Booking Conditions, “you” and “your” means the first named person on the booking (the “party leader”), and all other members of the holiday party as appropriate (including any persons who are later added to the booking). References to your “holiday” mean the stay, accommodation and/or other services, as applicable, booked and paid for through the Company.
When you book a holiday with the Company acting as incoming agent for the Lodging Supplier concerned and/or arrange any other services through the Company, you enter directly into a contract with the Lodging Supplier and/or the Service Provider(s) of the service(s) concerned (as applicable). You book a package holiday through the Company. A “package holiday” is a combination of accommodation and other tourist services (not related to any transport or accommodation and forming a significant part of the arrangements) where booked through the Company at the same time at an inclusive price, for which payment is made to the Company. Where you book a package holiday through the Company and it has been confirmed, the Company will accept responsibility for it in accordance with these Booking Conditions as an “organiser”.
Where these Booking Conditions mention “the Company” without using words such as “on behalf of the Lodging Supplier/Service Provider(s)” or “as agents for the Lodging Supplier/Service Provider(s)” this means Eurl LCD in its own right rather than as agent for the Lodging Supplier and/or the Service Provider(s) concerned.
All bookings are subject to availability. The party leader must be at least 18 years at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the holiday party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to the Company. Subject to availability and receipt of all applicable payments by the Company the party leader will be issued with a written confirmation (see below) as soon as reasonably possible showing your booking details and the balance of your total holiday cost remaining due. Your binding contract comes into existence when the written confirmation is issued. For bookings made within 30 days of departure, a binding contract comes into existence when the Company gives written confirmation of your booking to you and you have made the appropriate payments to the Company. Receipt and banking of any deposit monies will not constitute acceptance of a booking.
Please note we will provide you with your written confirmation either by post, electronically or by email. If you book with us online, we will acknowledge receipt of your booking and then provide your confirmation to you electronically or by email. If you book by post or telephone we will send your confirmation to you by post unless you advise us at the time of booking that you would prefer it to be provided electronically or by email. All references to “your written confirmation” therefore mean confirmations provided by post, electronically or by email as applicable. It is your responsibility to check your emails regularly and to advise of any change to your email address. The Company itself or on behalf of the Lodging Supplier/Service Provider(s) (as applicable) has the right to refuse any booking prior to the issue of your written confirmation. If the Company does this, it will tell you in writing and promptly refund any money you have paid to the Company. In this case the Company, the Lodging Supplier and other Service Provider(s) (if any) shall have no liability towards you. As soon as your confirmation is received, you must check the details carefully. If anything is not correct you should tell the Company immediately. If you have any special requests you must advise the Company at the time of booking and clearly note it on your Booking Form or otherwise confirm it in writing. Although the Company will endeavour to pass any reasonable requests on to the Lodging Supplier and/or the relevant Service Provider (as applicable), no guarantees can be given that any request will be met. Confirmation that a special request has been noted or passed on to the Lodging Supplier/Service Provider(s) (as applicable), or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed to you all special requests are subject to availability. Failure to meet any special request will not be a breach of your contract. Conditional bookings cannot be accepted ie: any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as personalised bookings subject to the above provision on special requests.
When you book your holiday you should pay the 30% deposit then due by debit or credit card. The balance of your total holiday cost must be received by the Company no less than 30 days before the start of your holiday. However, if you book less than 30 days before the start of your holiday, full payment of your total holiday cost must be paid at the time of booking. For any holiday booked less than 2 weeks before departure your booking must be paid for by debit or credit card at the time of booking. If any payment due in relation to your booking is not paid by the appropriate date, the Company on behalf of the Lodging Supplier/Service Provider is entitled to assume that you wish to cancel your booking. In this case, the Company on behalf of the Lodging Supplier/Service Provider will be entitled to keep all deposits paid or due at that date. The Company normally sends out a reminder to you before your booking is cancelled. If the Company does not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in Section ‘If you change/cancel your booking’ depending on the date the Company on behalf of the Lodging Supplier/Service Provider reasonably treats your booking as cancelled.
All prices quoted or otherwise advised to you are in Euros and include Value Added Tax (at 19.6%). To these prices local tourist tax at the on-going rate must be added. Each confirmed booking induce a booking fee of 14 Euros per person. Booking less than 7 days before starting your holiday induce a last minute booking fee of 19 Euros per party and must be added to the booking fees mentioned above. The price for accommodation changes according to the chosen season of your holiday, the number of persons… The price of your chosen arrangements will be confirmed at the time of booking and will not be subject to claim after confirmation. As changes and errors occasionally occur, you must check all details of your chosen holiday (including the price) at the time of booking. If you have purchased a package holiday from the Company, once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, the Company will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this Section, if the Company's costs increase or decrease as a result of (as applicable) transportation costs or dues, taxes or fees payable for services. Even in the above cases, only if the amount of the increase in the Company's costs exceeds 2% of the total cost of your holiday will the Company levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday, you will be entitled to cancel your booking and receive a full refund of all monies you have paid to the Company (except for any amendment charges) or alternatively purchase another holiday from the Company as referred to in Section headed ‘Cancellations or changes to your booking by the Company/Lodging Supplier/Service Provider(s)’. A refund will only be payable if the decrease in the Company's costs exceeds 2% as set out above. Where a refund is due, the Company will pay you the full amount of the decrease in its costs. You have 7 days from the issue date printed on the surcharge invoice to tell the Company if you want to cancel your holiday or purchase another holiday. If you do not tell the Company that you wish to do so within this period of time, the Company is entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 7 days of the issue date printed on the surcharge invoice, whichever is the later. The Company promises not to levy a surcharge within 30 days of the start of your holiday. No refunds will be made within this period either.
Are not included in the package:
If, after your contract has come into existence (see Section ‘Your booking’ above), you wish to change any detail of your booking, the Company will do its best to make the changes, provided that notification is received in writing by registered delivery at our offices by the party leader. The Company accepts to be informed by fax or email if the cancellation occurs less than 5 days from the start of your holiday. However, the Company cannot guarantee that it or the Lodging Supplier(s)/Service Provider(s) concerned will be able to meet any such request. This notification must be accompanied by a payment of a charge for each change, together with any costs incurred by the Company and any costs or charges incurred or imposed by any Lodging Supplier(s)/other Service Provider(s).
| Number of days before start date of your holiday notification of change is received by the Company |
Change Charge per person |
| More than 30 days | € 16 |
| 30-21 days | € 40 |
| 20-8 days | € 77 |
| 7 days or less | € 153 |
Please note that changes to your dates or accommodation may be treated as a cancellation of the original booking and hence be subject to cancellation charges.
Individual party members may be able to transfer their place to someone else introduced by you on payment of the above mentioned charges and provided the Company is notified no less than 7 days before your departure date. Where a transfer to a person of your choice can be made, all costs and charges incurred by the Company and/or incurred or imposed by any Lodging Supplier(s)/other Service Provider(s) as a result together with the appropriate amendment fee as set out above must be paid before the transfer can be effected. Please note that some Service Providers do not permit name or other changes after tickets have been issued.
If you have to, or wish to, cancel your booking, the party leader must telephone the Company on the number shown on your booking confirmation as soon as possible. The party leader must also immediately confirm your cancellation in writing sent by recorded delivery to the Company at the address shown on the website. The day the Company receives your telephone notification of cancellation is the date on which your booking is cancelled. If your reason for cancelling is covered by Personal Travel Insurance, then the party leader should inform the Company when cancelling, and request a claim form. All insurance claims are between you and the insurance company. The Company does not accept or process claims. If you cancel, a cancellation charge will be payable, as shown in the following table. This means that if you have paid the balance of your total holiday cost and then have to, or wish to, cancel, you may receive a refund of part of such cost. However, if you have not paid your total holiday cost by the time of your cancellation, you may be required to make a further payment. For the purpose of this table, cost means the total cost of your holiday, including any extra items booking fees and administration fees paid for making any change. Please note that booking fees and administration fees are not refundable in the event of cancellation.
| Number of days before start date of your holiday notification of cancellation is received by the Company |
Cancellation Charge |
| More than 30 days | € 77 |
| 30-21 days | 40% of Holiday Cost |
| 20-15 days | 60% of Holiday Cost |
| 14-8 days | 75% of Holiday Cost |
| 7 days or less | Total cost |
When you make your booking you take on the responsibility of paying for the entire duration of occupation of the accommodation in full. So, to protect you (and the Lodging Supplier(s)/Service Provider(s)) against unforeseen circumstances causing you to cancel, insurance providing protection against cancellation is highly recommended.
The Company, Lodging Suppliers and Service Providers do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or other details corrected. The Company, Lodging Supplier(s) and Service Provider(s) reserve the right to do so. If this does happen, the Company will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation; minor changes will be notified by post) as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. The Company promises it will only cancel a confirmed booking of a holiday less than 2 weeks before departure where you have failed to comply with any requirement of these Booking Conditions entitling the Company to cancel (which includes failure to make all payments due in full and on time) or where the Company is forced to do so as a result of circumstances outside its control. The Company will not cancel after this date for any other reason.
Significant changes include the following when made before departure:
- a change of accommodation to that of a lower standard for the whole or a major part of your holiday;
- a change of programme for the whole or a major part of your holiday;
Please note - the options referred to above will not be available where any change made is a minor change. A minor change is a change which the Company/Lodging Supplier/Service Provider could not reasonably expect to have a significant effect on your confirmed booking.
If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, the Company or the Company on behalf of the Lodging Supplier/Service Provider concerned (as applicable) will, if possible and as soon as reasonably practical, offer the party leader an alternative accommodation (from the range advertised by the Company) of similar type and standard in a similar location for the same or similar time of year or, if other services have been changed or cancelled, alternative similar services (from the range advertised by the Company). As any alternative accommodation is likely to be owned by a different Lodging Supplier to that of the original accommodation booked, the advertised cost of the alternative property will be payable. This means you may be asked to pay any price difference if the alternative property is advertised at a higher price. Obviously, if the alternative accommodation is advertised at a lower price, you will receive a refund (if you have already paid the balance of your total holiday cost) of the price difference. The same applies to any other services affected. If you do not wish to accept a significant change or any alternative lodging/services (as applicable) offered, or if the Company cannot offer you a suitable alternative lodging/services (as applicable), you will receive a full refund of all monies paid to the Company.
So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same. The party leader should tell the Company as soon as reasonably practical whether you wish to accept any change or alternative lodging/services offered, or alternatively whether you want a refund, as soon as reasonably possible after the party leader is advised of the change, cancellation or proposed alternative lodging/services. In the unlikely event that the party leader fails to tell the Company that you wish to accept any change or alternative lodging/services within a reasonable period of time, the Company is entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the Company.
If the Company/the Lodging Supplier(s)/Service Provider(s) concerned has to make a significant change or cancel eight weeks or less before departure to your confirmed holiday arrangements, the Company will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where the Company/Lodging Supplier(s)/Service Provider(s) concerned is forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond the Company's or the Lodging Supplier(s)/Service Provider(s) control, the consequences of which the Company could not have avoided even with all due care (please see Section ‘Force Majeure’ below). No compensation will be payable if the Company/the Lodging Supplier(s)/Service Provider(s) concerned cancels as a result of your failure to comply with any of these Booking Conditions entitling the Company, or the Company on behalf of the Lodging Supplier(s)/Service Provider(s) concerned to cancel (such as paying on time).
In all cases, the Company's liability for significant changes and cancellations made to your confirmed holiday arrangements is limited to offering you the above mentioned. The Company regrets it cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where the Company or the Company on behalf of the Lodging Supplier(s)/Service Provider(s) concerned makes a significant change or cancel more than eight weeks before departure.
Very rarely, the Company may be forced by “force majeure” (see Section ‘Force majeure’) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, the Company regrets it will be unable to make any refunds (unless the Company obtains any refunds from the Lodging Suppliers or Service Providers), pay you any compensation or meet any costs or expenses you incur as a result.
As the Company acts as agent only, it cannot accept any liability in the event of a delay at your homeward or outward point of departure. Any Service Provider concerned may however provide refreshments etc at their own discretion. For package holidays the Company cannot accept liability for any delay which is due to any of the reasons set out in Section of our Booking Conditions headed “The Company's Liability to You” (which includes the behaviour of any passenger(s) who, for example, fails to board on time). In addition for package holidays, the Company will not be liable for any delay unless it has a significant effect on your holiday arrangements.
The international hospitality rule is to arrive at any time after 2.00pm (unless advised otherwise, for example on your confirmation) on the previous day of the start date of your holiday and you must leave by 12.00am on the day after the last day. If your arrival will be delayed beyond 8.00pm on the start date of your holiday rental, you must contact us so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the accommodation. A room taken before 2.00pm or left after 12.00am is considered to be paid.
The number of stars given to the lodging establishment is the European classification and was issued by the French Tourism board. The Company tries to inform you as precisely as possible about your accommodation. Our comments come from our knowledge of the places and from remarks made by our previous guests.
We may have to change the lodging supplier due to non availability. The Company will suggest you another lodging supplier offering the same service in the same standard initially chosen.
Programme may also change but every visit and activities included in the programme of your holiday will be respected. Boxing days, strikes, demonstrations or heavy traffic may interfere in the organisation of your holiday. The Company cannot be taken for responsible for this and promises to change the schedule but not the content.
Single bedrooms often induce additional fees. Double bedroom are generally equipped either with a double bed or, more rarely, two single beds. Family bedrooms are generally two en-suite double bedrooms.
The number of meals depends of the number of nights spent in the accommodation. Half-board starts with the breakfast after the first night and ends with the breakfast of the last day: it includes breakfast and evening meal. Drinks are not included, except if expressly mentioned.
It is unlikely but it may happen that activities scheduled in your holiday are cancelled by our service provider. The Company’s liability cannot be accepted if this cancellation is due to Force majeure, to an unforeseeable and insuperable fact from a third stranger to the service or from a member of the group.
The Company tries to illustrate its offers with photos and illustrations to give a realistic idea of what is proposed. It does not have the value of contract. The Company only wants to help to figure out the standard of services.
The Company cannot accept the admission of anyone under 18 unaccompanied. The Company cannot be responsible if anyone under 18, in spite of this notice, is enrolled on a holiday without knowing it.
It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. The Company and any Lodging Supplier(s)/Service Provider(s) connected with your holiday regrets it cannot accept any liability if you or any members of your party are refused entry onto any transport or into any country due to the failure on the part of the person(s) concerned to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on the Company or any Property Supplier(s)/Service Provider(s), you will be responsible for reimbursing the Company/Lodging Supplier(s)/Service Provider(s) accordingly.
The Company considers adequate travel insurance to be essential. We advise you to take out a Personal Travel Insurance that provides cover for cancellation and curtailment of your holiday. Please, give details of your policy (insurer and policy number) in writing with your booking form. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. The Company does not check insurance policies.
If you or any member of your party has any medical problem or disability that may affect your holiday please tell the Company before you confirm your booking and give the Company full details in writing at the time of booking. If the Company/Lodging Supplier/Service Provider (as applicable) reasonably feel(s) unable to properly accommodate the particular needs of the person concerned the Company reserves the right to decline/cancel the reservation.
Except where otherwise expressly stated in these Booking Conditions, the Company/Lodging Supplier(s)/Service Provider(s) regret that they cannot, either jointly or individually, accept liability or pay any compensation where the performance or prompt performance of the obligations under your contract by the Company, Lodging Supplier(s) and/or Service Provider(s) (as applicable) is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in Section ‘The Company’s liability to you’) as a result of “force majeure”. In these Booking Conditions “force majeure” means an event beyond the reasonable control of the Lodging Supplier, the Service Provider(s) and/or the Company (as applicable) which the Company or the Lodging Supplier/Service Provider in question could not, even with all due care, foresee or avoid including, but not limited to strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the Lodging Supplier(s)/Service Provider(s) in question. Any verbal notification must be put in writing and given to our representative and the Lodging Supplier(s)/Service Provider(s) as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, the party leader must write to us within 30 days of your return giving your booking reference and full details of your complaint. Send your letter by recorded delivery to the Company's Office at 11 rue du Moulin – Grésillon, 17480 Le Château d’Oleron, France, marked for the attention of the Customer Relations Department. If you fail to follow this simple complaints procedure your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
Disputes arising out of, or in connection with any package holiday booking you have made with us which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by the Association Professionnelle Solidaire du Tourisme. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the APS website (www.aps.com). NB: If you have not booked a package holiday from us, then in most cases it will not be possible for disputes arising out of or in connection with those contracts to be referred to arbitration under the scheme mentioned above.
The Lodging Supplier shall have no liability for any death or personal injury unless this results from the negligence of the Lodging Supplier or its employees (providing they were at the time acting in the course of their employment). The Service Provider(s) shall have no liability for any death or personal injury unless it results from the negligence of the Service Provider(s) or its employees (providing they were at the time acting in the course of their employment). The Company shall have no liability for any death or personal injury unless it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment).
You must take all necessary steps to safeguard your personal property and any liability which you may incur to others during the course of your holiday. No liability is accepted by the Lodging Supplier, Service Provider(s) or the Company in respect of damage to, or loss of, such personal property except where, in the case of the Lodging Supplier, it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the case of the Service Provider(s), it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment) or, in the case of the Company, it results from the negligence of it or its employees (providing they were at the time acting in the course of their employment). As the Company acts only as agent for the Service Provider(s) and the Lodging Supplier(s), the Company cannot accept any liability for any act(s) or omission(s) of the Lodging Supplier(s) or Service Provider(s) or anyone representing, or employed by, Lodging Supplier(s) or Service Provider(s). Furthermore, the Company cannot accept any liability for any shortcomings or defects with or in any accommodation as all accommodations are within the sole control of the Lodging Suppliers. Please also see Section ‘Force majeure’ below.
The Company subscribes a professional insurance at HISCOX – 19 rue Louis le Grand – 75002 PARIS – France.
10.1.1. The accommodation, transport and other services the Company arranges on your behalf belong to and are managed by persons, firms, companies and other bodies who are entirely independent of the Company. The Company acts as incoming agent for the Lodging Suppliers and as agent for the Service Providers. However, as you book a package holiday, once your holiday is confirmed and subject to these Booking Conditions, the Company will accept responsibility for your holiday as an “organiser”. The Company promises to make sure that the holiday arrangements it has agreed to make perform or provide as applicable as part of its contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, the Company will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of the Company and its employees, its agents or suppliers, to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against the Company. In addition, the Company will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
10.1.2. The Company will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or - “force majeure” as defined in Section ‘Force majeure’ above.
10.1.3. Please note that the Company cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which your Lodging Supplier/other Service Provider agrees to provide for you where the services or facilities are not advertised in the Company's website and it has not agreed to arrange them. In addition, regardless of any wording used by the Company on the Company's website, or elsewhere, the Company only promises to use reasonable skill and care as set out above and it does not have any greater or different liability to you.
10.1.4. The promises the Company makes to you about the services it has agreed to provide or arrange as part of your contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question.
10.1.5. As set out in these Booking Conditions the Company limits the maximum amount it may have to pay you for any claims you may make against it.
10.1.6. Please note that the Company cannot accept any liability for any damage, loss, expense or other sum(s) of any description - which on the basis of the information given to it by you concerning your booking prior to the Company accepting it, it could not have foreseen you would suffer or incur if it breached your contract or - which did not result from any breach of contract or other fault by the Company or its employees or where it was responsible for them, its suppliers. Additionally the Company cannot accept liability for any business losses.
10.1.7. You must provide the Company and its insurers with all assistance it may reasonably require. If asked to do so, you must transfer to the Company or its insurers any rights you have against the Lodging Supplier(s)/other Service Provider(s) or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with the Company and its insurers if the Company or its insurers want to enforce any rights which are transferred.
Many of the services which make up your holiday are provided by persons, firms, companies and other bodies which are wholly independent of the Company and for whom the Company acts as agents. These Service Providers and Lodging Suppliers provide services in accordance with their own terms and conditions.
The Company is a member of the Association Professionnelle Solidaire du Tourisme (APS membership no.). APS and APS members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by APS's Code of Conduct. For further information about APS, the Code of Conduct or the arbitration scheme available to you if you have a complaint, contact APS – 15 avenue Carnot – 75017 Paris – telephone: +33 (0) 144 092 532, or visit www.aps.com. In the unlikely event of the Company's insolvency, the APS will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
For the purposes of the Data Protection Act 1998, Eurl LCD is the sole data controller of all personal data provided to the Company by customers and prospective customers. In order to process your booking the Company needs to collect certain personal details from you, for example names and addresses of party members, credit/debit card or other payment details, special requirements such as those relating to any disability or medical condition which may affect any party member's holiday arrangements and any dietary restrictions which may disclose religious beliefs.
If the Company needs any other personal details, it will tell you before it obtains them from you. The Company needs to pass on your personal details to the companies and organisations who need to know them so that your holiday and any travel-related services (if any) can be provided (for example the Lodging Supplier(s), Service Provider(s)), other suppliers, your credit/debit card company or bank, the insurance company if you purchase the Company's recommended personal travel insurance policy(ies) or for verification of details relating to your holiday and any travel-related services booked.
The Company also needs to process and store your personal details for their own administration, market analyses and operational reviews. The Company would also like to store and use your personal details for future marketing purposes (for example, sending you emails or details of promotions and offers which the Company feels may be of interest to you). All details you give to the Company at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.
The Company will not sell or provide customers' names, contact details and any booking preferences to other individuals, companies and organisations.
These Booking Conditions were updated in January 2008 and the prices and booking conditions supersede all previous editions. Prices and booking conditions may be superseded by subsequent editions.
Langue, Culture & Decouverte
Registered Office: 11 rue du Moulin – Grésillon –
17480 Le Château d’Oleron - France.
Registered in France. Company Registration Number:
VAT Registration Number: F.
